Privacy policy

Last Updated: April 23, 2025

At P5 Wear LLC (“P5,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. Please review this policy carefully. By using our site, you agree to the terms described below.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Name, email address, shipping/billing address, phone number
  • Payment details (processed securely via Shopify and its payment partners)
  • Purchase history, preferences, and account login details (if applicable)
  • Technical data such as IP address, browser type, device identifiers, and operating system
  • Behavioral data such as referring URLs, pages viewed, and interactions on the site

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, send order confirmations, and provide shipping updates
  • To provide customer service and respond to inquiries
  • To send marketing communications, special offers, or newsletters (you may opt out at any time)
  • To analyze site usage and improve our products, services, and user experience
  • To detect and prevent fraud, abuse, or violations of our Terms of Service
  • To comply with legal obligations and protect the rights and safety of our users

3. Sharing Your Information

We only share your information when necessary and with appropriate safeguards. This includes:

  • Service providers (e.g., payment processors, shipping partners, analytics providers)
  • Marketing or affiliate tools (with limited behavioral data, only where legally permitted)
  • Legal and regulatory authorities, if required by law or to protect our legal rights

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Tracking Technologies & Analytics

We use cookies and similar technologies (e.g., pixels, session analytics) to enhance site performance and personalize your experience. These technologies may collect:

  • Device and browser information
  • IP address and geographic region
  • Clickstream behavior and time on site

We use:

  • Google Analytics for anonymized site usage statistics
  • Affiliate cookies to attribute referral traffic (e.g., UpPromote)
  • Session heatmaps or recordings (e.g., Lucky Orange), but only with anonymized data and in compliance with applicable privacy laws

You may manage your cookie preferences through your browser settings or by using the consent banner on our site.

5. Shopify

Our store is hosted on Shopify Inc., which provides secure ecommerce infrastructure. Your data is stored on secure servers behind a firewall. For more on Shopify’s practices, visit: https://www.shopify.com/legal/privacy

6. Payment Security

If you pay through a direct payment gateway, your credit card data is encrypted and handled in accordance with PCI-DSS standards. Payment information is only retained as necessary to complete the transaction.

7. Data Security

We use reasonable technical and organizational safeguards to protect your personal data. However, no online system is 100% secure, so we encourage you to take precautions when sharing personal information online.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have unintentionally collected such data, please contact us, and we will delete it.

9. Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before submitting personal data.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Request data portability or restriction of processing

To exercise these rights, please contact us at the email below.

11. Changes to This Policy

We may update this Privacy Policy periodically. We’ll post updates on this page with the new effective date. Continued use of our services after changes are posted constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

P5 Wear LLC
Email: cs@p5wear.com